Terms of Service

By using the joinmymoment.com web site ("Service"), or any services of Asquared S.R.L., you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Asquared S.R.L. reserves the right to amend, at any time, any of the terms included in the Terms of Service and Data Processing Addendum. The amendments will be notified at least 14 (fourteen) calendar days before becoming legally binding. If you do not agree to the changes, you have the right to withdraw from the Contract. You can withdraw from the Contract within this term (14 calendar days). If you do not withdraw from the Contract or if you continue to use our Services, upon expiration of this term (14 calendar days), Asquared S.R.L. will consider that you have accepted the changes. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. You can view the most current version of the Terms of Service at any time at: https://joinmymoment.com/legal/terms.html

Violation of any of the terms below will result in the termination of your Service and deletion of your Account. While Asquared S.R.L. prohibits such conduct and Content on the Service, you understand and agree that Asquared S.R.L. cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

  1. You must be 18 years or older to use this Service.
  2. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  3. Your login may only be used by one person - a single login shared by multiple people is not permitted.
  4. You are responsible for maintaining the security of your Account and password. Asquared S.R.L. cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  5. You are responsible for all Content posted and activity that occurs under your Account.
  6. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Billing Terms

  1. A valid credit card, or other method of payment, is required for purchasing paid services.
  2. Our payment processing is conducted by Stripe Payments Europe, Ltd. Stripe processes payments on behalf of Asquared S.R.L. For payment-related inquiries, please contact Asquared S.R.L. first at contact@joinmymoment.com as we are better suited to answer questions about your purchase.
  3. The delivery of the purchased service ("Moments") will be made instantly once the payment goes through. In addition to having access to the purchased service through the joinmymoment platform, you will receive an email that will confirm the successful payment and that will provide you with more information on how to access your paid service.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

Right of Withdrawal and Refund Policy

Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers normally have a 14-day right of withdrawal for contracts concluded at a distance. However, for digital content and services:

  1. Waiver of Withdrawal Right. By purchasing a Moment or any paid Service, you expressly:
  2. No Refunds After Delivery. Once the Service has been delivered (which occurs instantly upon successful payment), there will be no refunds, upgrade/downgrade refunds, or refunds for paid services unused. In order to treat all customers equally, no exceptions will be made.
  3. Exceptions. Refunds may be provided at Asquared S.R.L.'s sole discretion in cases of:
  4. Statutory Rights. Nothing in this section affects your statutory rights as a consumer under applicable law where such rights cannot be waived or limited by contract.
  5. Settlement as Full Discharge. Where Asquared S.R.L. offers a refund, credit, replacement, or goodwill payment in response to a complaint, the Account holder's acceptance of such offer shall constitute full and final settlement of all claims, of any nature whatsoever, arising out of or relating to the matter in question, against Asquared S.R.L., its affiliates, officers, directors, employees, and agents. Asquared S.R.L. makes any such offer on a strictly commercial goodwill basis and without any admission of fault, liability, defect, or breach.

Promotional Codes, Discounts and Vouchers

  1. Nature of Promo Codes. Promotional codes, discount codes, vouchers, and similar offers ("Promo Codes") are made available by Asquared S.R.L. on a purely promotional and discretionary basis. Promo Codes have no cash or monetary value, cannot be exchanged, transferred, resold, or redeemed for cash, may not be combined with other offers unless expressly stated, are valid only for the period and purpose indicated, and may be modified, suspended, or withdrawn by Asquared S.R.L. at any time. Asquared S.R.L. may cancel a Promo Code and reverse any associated discount where a Promo Code is obtained, used, or distributed in breach of these Terms of Service or in a fraudulent, abusive, or unauthorized manner.
  2. Refunds Limited to Amount Actually Paid. Where a purchase is made using a Promo Code, any refund, credit, or reimbursement that may become due (whether at Asquared S.R.L.'s discretion or as a matter of law) shall in no event exceed the net amount actually paid by you for that purchase after application of the Promo Code. The face value or notional value of any Promo Code or discount is not refundable and shall not be paid out in cash or credit under any circumstances.
  3. Fully Discounted (Free) Purchases. Where a Promo Code reduces the price payable to zero, no payment is made and, accordingly, there is nothing to refund in respect of that purchase.
  4. No Goodwill Refunds on Discounted Purchases. To the maximum extent permitted by applicable law, discretionary or goodwill refunds are not offered in respect of purchases made using a Promo Code. This does not affect the exceptions set out in the Right of Withdrawal and Refund Policy section (for example, technical failures on our part or duplicate charges).
  5. Statutory Rights Unaffected. Nothing in this section limits, excludes, or waives any mandatory statutory right you may have as a consumer under applicable law — including your rights in respect of digital content or services that are defective or not as described — where such rights cannot be waived or limited by contract. The use of a Promo Code does not reduce or remove any such rights.

Time Limit for Claims and Complaints

  1. Notification Period. Any claim, complaint, or dispute regarding the Service, including any alleged failure, defect, malfunction, non-conformity, or loss of Content, must be notified to Asquared S.R.L. in writing at contact@joinmymoment.com within thirty (30) calendar days of the event to which the claim relates, or, where there is no specific event, within thirty (30) calendar days of the circumstance giving rise to the claim.
  2. Required Content of Notification. A valid notification must include, at minimum: the Account holder's full name, the order or invoice reference, the date of the event (if any), a detailed description of the alleged issue, and any supporting evidence reasonably available to the Account holder.
  3. Effect of Late Notification. Claims notified after the thirty (30) calendar day period are, to the maximum extent permitted by applicable law, deemed waived and shall not give rise to any refund, credit, compensation, or other remedy. This contractual time limit does not affect any longer statutory periods that apply as a matter of mandatory consumer protection law and that cannot be shortened by agreement.

Chargebacks and Payment Disputes

  1. Good-Faith Contact Required. The Account holder agrees to contact Asquared S.R.L. at contact@joinmymoment.com to attempt good-faith informal resolution of any payment-related concern before initiating any chargeback, payment reversal, claim, or dispute with their bank, card issuer, payment processor, or any other third party.
  2. Material Breach. Initiating a chargeback or payment reversal without prior good-faith contact, or in respect of a Service that has been delivered and used, constitutes a material breach of these Terms of Service and entitles Asquared S.R.L. to suspend or terminate the Account, recover any associated chargeback fees, and seek recovery of the disputed amount through any lawful means.
  3. Cooperation. The Account holder agrees to cooperate in good faith with Asquared S.R.L. and its payment processors in connection with the investigation and resolution of any payment dispute.

Services Cancellation and Account Deletion

  1. Self-Service Deletion. You can delete your Account at any time directly from your account settings area. This is the fastest and most secure method of account deletion.
  2. Deletion Requests via Email. If you are unable to access your account settings, you may submit an account deletion request via email to contact@joinmymoment.com. Such requests will be processed after verification of your identity in accordance with GDPR Art. 12(6). We may request additional information to verify your identity before processing the deletion request.
  3. Effect of Deletion. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws. Certain data may be retained where required by law (e.g., billing records for tax compliance).
  4. Termination by Asquared S.R.L. Asquared S.R.L., in its sole discretion, has the right to cancel your paid services and/or delete your Account and refuse any and all current or future use of the Service, or any other Asquared S.R.L. service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Asquared S.R.L. reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  1. Asquared S.R.L. reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services are subject to change upon 14 days notice from us. Such notice may be provided at any time by posting the changes to the Joinmymoment Site (https://joinmymoment.com/) or the Service itself.
  3. Asquared S.R.L. shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

  1. All content posted on the Service must comply with Romanian copyright law.
  2. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. However, by sharing publicly the Content hosted by Joinmymoment, you agree to allow others to view and share your Content.
  3. Asquared S.R.L. does not pre-screen Content, but Asquared S.R.L. and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
  4. The look and feel of the Service is copyright ©Asquared S.R.L. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, TypeScript or visual design elements or concepts without express written permission from Asquared S.R.L.

Third-Party Integrations

The Service may offer optional integrations with third-party services, including but not limited to Google Photos. By using these integrations, you agree to the following terms:

  1. Google Photos Integration. If you choose to connect your Google Photos account to JoinMyMoment:
  2. Third-Party Terms. When you use third-party integrations, you are also bound by the terms and policies of those third-party services. It is your responsibility to review and comply with such terms.
  3. Integration Availability. Asquared S.R.L. does not guarantee the continued availability of any third-party integration. Third-party services may change their APIs, terms, or discontinue services at any time, which may affect the functionality of integrations within JoinMyMoment.
  4. Data Handling. For information on how we handle data from third-party integrations, please refer to Section 8.5 of our Privacy Policy.

Beta, Experimental and Free Features

  1. Definition. "Beta", "Experimental", "Preview", or similarly designated features, as well as any feature provided to you free of charge or as a complimentary add-on to a paid Service (including, without limitation, the Video Capture feature, the Voice Messages feature, the Google Photos integration, and any feature labeled "EXPERIMENTAL", "BETA", "FREE", or "PREVIEW" on the Service or at checkout) are collectively referred to as "Optional Features".
  2. Provided "As Is". Optional Features are provided strictly on an "as is" and "as available" basis, without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, completeness, or non-infringement.
  3. No Service Level Commitment. Asquared S.R.L. makes no representation or commitment regarding the availability, performance, uptime, success rate, accuracy, fidelity, or continued existence of any Optional Feature. Optional Features may fail to function, partially function, or be unavailable at any time, with or without notice.
  4. No Basis for Claims. The failure, malfunction, partial functionality, unavailability, degradation, or removal of any Optional Feature shall not constitute a defect in the Service, a non-conformity, a breach of these Terms of Service, or a basis for any refund, credit, compensation, damages, or any other claim against Asquared S.R.L. The Account holder expressly acknowledges that Optional Features are offered as supplementary functionality only, and the Account holder must not rely on Optional Features for any critical, irreplaceable, or time-sensitive purpose.
  5. Right to Modify or Withdraw. Asquared S.R.L. reserves the right, at its sole discretion and at any time, to modify, suspend, restrict, throttle, or discontinue any Optional Feature, in whole or in part, without notice and without any liability to you.
  6. Promotion to General Availability. An Optional Feature does not become part of the paid Service offering, nor cease to be governed by this section, unless and until Asquared S.R.L. expressly designates it in writing as a generally available, paid feature.

User Responsibilities and Service Prerequisites

  1. Service Prerequisites. The proper functioning of the Service depends on the following conditions being met by the Account holder and each guest at the event:
  2. Mandatory Pre-Event Testing. The Account holder acknowledges that the Service is intended for use at live, real-time events and that the outcome of an event depends on numerous factors outside Asquared S.R.L.'s control. The Account holder therefore expressly agrees to test the Service end-to-end (including, where applicable, photo capture and upload, voice messages, video capture, and any Optional Feature) at least forty-eight (48) hours prior to the scheduled event, using devices and network conditions representative of those expected at the event. Failure to perform such testing shall not give rise to any refund, credit, compensation, or other claim against Asquared S.R.L.
  3. Out-of-Scope Factors. The Account holder acknowledges and agrees that the following factors are entirely outside Asquared S.R.L.'s control, and that any failure, malfunction, delay, loss of data, or other adverse outcome attributable in whole or in part to such factors shall not give rise to any claim against Asquared S.R.L.:
  4. Account Holder Responsibility for Guests. The Account holder is solely responsible for informing their guests of any instructions, prerequisites, or limitations of the Service that are relevant to the event. Asquared S.R.L. has no direct contractual relationship with the Account holder's guests, and any actions or omissions of such guests shall be deemed those of the Account holder for the purposes of these Terms of Service.
  5. Third-Party Service Providers. Asquared S.R.L. relies on third-party service providers (including, without limitation, cloud hosting, storage, content delivery, email, and payment processing providers) to deliver the Service. While Asquared S.R.L. selects its providers with reasonable care, the Service may experience temporary unavailability, slowdowns, errors, or interruptions resulting from such providers' actions, failures, or maintenance. Asquared S.R.L. does not warrant continuous, uninterrupted, timely, secure, or error-free availability of the Service. Any liability of Asquared S.R.L. arising from such interruptions or third-party failures is capped in accordance with the Limitation of Liability section below.

Live Events — Acknowledgment of Risk

  1. Inherent Unpredictability. The Account holder acknowledges that live events are inherently unpredictable and that no software service can guarantee the capture, transmission, or preservation of every moment, photograph, video, audio message, or interaction occurring at an event.
  2. Complementary Tool, Not a Substitute. The Service is provided as a complementary tool and is expressly not a substitute for professional event photography, videography, audio recording, or archival services. The Account holder agrees not to rely solely on the Service for any irreplaceable content, memory, or moment, and agrees to make appropriate alternative arrangements (including, where relevant, professional photographers, videographers, or independent recording devices) for any content the Account holder considers essential or irreplaceable.
  3. No Guarantee of Emotional or Sentimental Outcome. Asquared S.R.L. does not warrant, and the Service is not designed to guarantee, any particular emotional, sentimental, social, or experiential outcome of an event, and any such outcome falls entirely outside the scope of the Service.
  4. Acceptance of Risk. By purchasing and/or using the Service for a live event, the Account holder expressly accepts the foregoing risks as a condition of using the Service.

Content Retention and Backup

  1. Retention Period. Asquared S.R.L. takes commercially reasonable measures to preserve Content uploaded through the Service for a default retention period of thirty (30) days following the end of the relevant event, unless a different retention period is expressly indicated for a specific Service plan. After the applicable retention period, Content may be deleted automatically, in whole or in part, without further notice.
  2. User Responsibility to Backup. The Account holder is solely responsible for downloading, exporting, and creating independent backups of any Content the Account holder wishes to preserve. The Service is not, and must not be relied upon as, a primary, sole, or long-term storage solution.
  3. No Liability for Content Loss After Retention Period. Asquared S.R.L. shall not be liable for any loss of, damage to, or inability to access Content following the expiry of the applicable retention period.
  4. Reasonable Measures Only. While Asquared S.R.L. employs reasonable security and storage practices, no electronic storage system is one hundred percent secure or guaranteed against loss, corruption, or unauthorized access. The Account holder acknowledges this inherent risk and accepts it as a condition of using the Service.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  2. Technical support is only provided to Accounts who purchased paid services and is only available via email.
  3. You understand that Asquared S.R.L. uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Asquared S.R.L., or any other Asquared S.R.L. service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Asquared S.R.L.
  6. We may, but have no obligation to, remove Content and/or delete Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Asquared S.R.L. customer, employee, member, or officer will result in immediate Service termination and Account deletion.
  8. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  9. You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages.
  10. You must not transmit any worms or viruses or any code of a destructive nature.
  11. If your bandwidth usage exceeds 5 GB/month, or significantly exceeds the average bandwidth usage (as determined solely by Asquared S.R.L.) of other Joinmymoment customers, we reserve the right to immediately terminate or throttle any Service offered to you until you can reduce your bandwidth consumption.
  12. Asquared S.R.L. does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  13. Questions about the Terms of Service should be sent to contact at joinmymoment dot com.

Limitation of Liability

  1. General Limitation. To the maximum extent permitted by applicable law, you expressly understand and agree that Asquared S.R.L. shall not be liable for any indirect, incidental, special, consequential or exemplary damages, nor for any moral, emotional, reputational, or sentimental damages (including, without limitation, distress, disappointment, embarrassment, anxiety, loss of memories, loss of sentimental value, or loss of enjoyment of an event), nor for damages for loss of profits, goodwill, use, data or other intangible losses (even if Asquared S.R.L. has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) any failure, malfunction, partial functionality, unavailability, or removal of any Optional Feature (as defined in the Beta, Experimental and Free Features section); (vi) any temporary unavailability, slowdown, or interruption of the Service caused by a third-party service provider; or (vii) any other matter relating to the service.
  2. Maximum Liability. In any case, Asquared S.R.L.'s total aggregate liability arising out of or related to these Terms of Service or the Service, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of: (a) the total amount actually paid by you to Asquared S.R.L. in the twelve (12) months preceding the event giving rise to the liability; or (b) fifty euros (€50). The parties expressly agree that this cap is reasonable in light of the nature and price of the Service, that it has been taken into account in determining the price of the Service, and that it applies on a per-Account basis regardless of the number of claims or causes of action.
  3. Exceptions. Nothing in these Terms of Service shall exclude or limit Asquared S.R.L.'s liability for:
  4. Basis of the Bargain. You acknowledge that Asquared S.R.L. has set its prices and entered into these Terms of Service in reliance upon the limitations of liability and disclaimers of warranties set forth herein, and that the same form an essential basis of the bargain between the parties.

Indemnification

  1. You agree to indemnify, defend, and hold harmless Asquared S.R.L., its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
  2. Asquared S.R.L. reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Asquared S.R.L.'s defense of such claim.

Force Majeure

  1. Asquared S.R.L. shall not be liable for any failure or delay in performing its obligations under these Terms of Service where such failure or delay results from any cause beyond Asquared S.R.L.'s reasonable control, including but not limited to:
  2. In the event of a force majeure event, Asquared S.R.L.'s obligations under these Terms of Service shall be suspended for the duration of such event. Asquared S.R.L. will use reasonable efforts to notify you of the force majeure event and to resume performance as soon as reasonably practicable.

Governing Law and Jurisdiction

  1. Governing Law. These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.
  2. Jurisdiction. The parties agree that the courts of Romania, specifically the competent courts in Brasov, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service or their subject matter or formation (including non-contractual disputes or claims).
  3. Consumer Rights. If you are a consumer residing in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence. Nothing in this section shall limit any mandatory consumer protection rights under the laws of your country of residence that cannot be waived by agreement.

Dispute Resolution

  1. Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact Asquared S.R.L. at contact@joinmymoment.com to attempt to resolve the dispute informally. Asquared S.R.L. will attempt to resolve the dispute by contacting you via email. The parties agree to negotiate in good faith for a period of at least thirty (30) days from the date of the initial written notice.
  2. Mediation. If the dispute cannot be resolved through informal negotiations within thirty (30) days, either party may propose to submit the dispute to mediation. Any mediation shall be conducted by a mutually agreed-upon mediator in Brasov, Romania, or via online mediation if agreed by both parties. The costs of mediation shall be shared equally between the parties, unless otherwise agreed or determined by the mediator.
  3. Litigation. If the dispute is not resolved through informal negotiations or mediation within sixty (60) days from the date of the initial written notice, either party may initiate legal proceedings in accordance with the Governing Law and Jurisdiction section above.
  4. EU Online Dispute Resolution. If you are a consumer residing in the European Union, you may also use the EU Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform is available at: https://ec.europa.eu/consumers/odr. Our email address for the purpose of the ODR platform is: contact@joinmymoment.com.

Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the intent of the parties and the maximum protection of Asquared S.R.L. permitted by applicable law. If such modification is not possible, the relevant provision shall be deemed deleted. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms of Service, which shall continue in full force and effect.

Translations

These Terms of Service are originally drafted in English. Any translation made available by Asquared S.R.L. or by any third party is provided for convenience only. In the event of any discrepancy, ambiguity, or conflict between the English version and any translation, the English version shall prevail, to the maximum extent permitted by applicable law.

Entire Agreement and Waiver

  1. Entire Agreement. These Terms of Service, together with the Privacy Policy and Data Processing Addendum (where applicable), constitute the entire agreement between you and Asquared S.R.L. and govern your use of the Service, superseding any prior agreements between you and Asquared S.R.L. (including, but not limited to, any prior versions of the Terms of Service, Privacy Policy, or Data Processing Addendum).
  2. No Waiver. The failure of Asquared S.R.L. to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by Asquared S.R.L.

Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact:

Asquared S.R.L.
Brasov, Romania
Email: contact@joinmymoment.com
Trade Register: J2024032303003
Fiscal Code: RO50719801

Last update: 20th January 2026